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Category: Technical People

Relativity Fest Roundup: RelativityOne Technology Updates & Integrations 2022

This year’s keynote at Relativity Fest demonstrated how Relativity continues to stay at the forefront of innovation within the industry, solidifying their mission “to organize data, discover the truth, and act on it”. Relativity’s roadmap was filled with updates and improvements to the technology’s functionality and capabilities, a few of note are: 

  • Import/Export: Getting data in and out of Relativity will be easier than ever, bringing data transfer capabilities to all users with drag-and-drop functionality. 
  • Automated Workflows: Out-of-the-box automation will drive efficiency by eliminating manual steps and reduce risk of human-error. Soon, you’ll be able to sync changes to these workflows just as quickly and incorporate even more efficiency into your case setup, like automatically running mass operations you perform every time you bring in new data. 
  • Case Dynamics and Transcripts: Case Home was announced, which is a centralized location in RelativityOne to review documents, build deposition outlines, collaborate, and prepare exhibit bundles—with a presentation mode. 
  • Translate: Announced in September, Translate in RelativityOne  provides machine translations in 112 languages (and counting) right within the platform—no downloading, exporting, or uploading required. 

Of course, it is impossible to capture everything, and this was just to name a few. The keynote set the stage for the week, reinforcing Relativity’s commitment to innovation and set the stage for the following great moments and sessions throughout Relativity Fest. Below is a roundup of two sessions regarding RelativityOne integrations that truly caught our attention.  

  1. Improve Your Firm’s Efficiency through RelativityOne and iManage

Relativity has taken another step towards a holistic solution to encompass the management of the entire litigation lifecycle through its integration with iManage. Now you can seamlessly collect data from iManage by custodian, without your data ever leaving the security of Azure.  

In this presentation, the iManage team discussed the various use cases that require its integration with RelativityOne, including: 

  • Data transfers due to a client transferring to another firm 
  • Internal investigations 
  • File transfers 
  • Knowledge management  

As Claire Oxley-Barnes, Head of Strategic Partnerships at Relativity discussed, “Relativity can bridge gaps between platforms that are otherwise very siloed because it’s a flexible platform. You can get very custom and granular in some different ways and that’s the unique aspect of combining these systems.”  

It was very insightful understanding the numerous ways the integration of these two technologies will improve workflows and allow firms to explore new business developments and case strategies, integrate review intelligence into their case strategy, and store intellectual property all in one place. 

  1. Reducing e-Discovery Risk with Archive360 and Relativity

Archive360, a cloud-based repository for semi-active and inactive data, is another useful technology that can be integrated with RelativityOne. In the session, Bill Tolson, Vice President of Compliance & eDiscovery at Archive360, informed the audience on how the two platforms allow organizations to address regulatory and technical obligations due to the seamless access Relativity provides to Archive360. Addressing information management needs with Archive360 can allow for: 

  • Greater control of data  
  • Greater data protection  
  • Greater visibility due to archiving any file/data type 
  • Access to both structured and unstructured data 
  • Faster onboarding  
  • Defensible compliance for large volumes of content with legal holds 

This collaboration between the two platforms provides a consolidated, secure, archive for eDiscovery searches in Relativity, “Being able to know where all your data is, manage it, and secure it is becoming a very high focus for many companies as well as federal agencies, and state agencies” Tolson mentioned. 

As the eDiscovery landscape continues to change, combining these highly secure technologies can be beneficial as concerns surrounding data protection and data privacy continue to grow. We look forward to working with these new RelativityOne capabilities and features and guiding our clients through the continuing changes and enhancements within this technology in the year to come. 

About Acorn

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com.

Author Luke RiddlePosted on November 16, 2022November 21, 2022Categories Technical People, Uncategorized

Seeing Triple: How 3 Culprits Complicate Deduplication

Over the past years we’ve heard increasing complaints from clients of a lot of duplicates in their hosting and review databases. When we look into the matter further, these “duplicates,” although substantively the same content, are not exact copies of each other from an evidentiary perspective. For example, migrating email to an archiving system might cause slight changes to the formatting of the header that results in the emails not being viewed as duplicates by the processing platform. 

We are seeing an increasing need for defensible, technology-based deduplication beyond just MD5 hashing. The industry standard is to use MD5 hash to identify any duplicates of a document that has been processed and suppressing them, saving clients the time, money, and headache of reviewing duplicative data.

As a first step, clients use solutions provided by RelativityOne such as the Processing Duplication Workflow application. Within this application, users can identify primary and duplicate documents, all custodians, and all source files for documents. It also provides capabilities to identify unique, primary and duplicate files based on a relational field.  

This worked fairly well for a long time, but as email and archive systems have continued to evolve, the MD5 hash is no longer as effective at identifying duplicates as it once was. I want to lay out some of the business practices that are causing challenges with the MD5 hashing strategy for deduplication and propose that we start using Message-ID in addition to metadata as a supplement to deduplication. 

Culprit 1: URL Rewriting 

We’ve all seen the typical phishing email. It is usually formatted in a non-standard way, or requesting an invoice or documents we’ve never heard of, or from a person we know wouldn’t be sending or requesting this information. Those are the obvious ones.  Every year we see them, all slightly different but always evolving to appear authentic. Phishing scams typically go about disguising hyperlinks to appear authentic on the surface but will send users to a malicious site. One way to bypass this bait and switch is to hover over the hyperlink, and see if you are being directed to the location you should be. One example I have seen is an email or text from my bank that is asking me if I authorized a charge and includes a link to log in and approve that charge, however when I look at the link it wants me to click it has nothing to do with my bank. 

A security feature you may not even be aware of that is working hard in the background is URL rewriting. IT security professionals created this as a mechanism to catch these attacks before users can click on the malicious link. When an email is received, URLs are rewritten in the body of the email. When a user clicks the link, it passes through a service where it is analyzed for security before sending the user to the original link location. If the link is determined to be bad, the site is blocked. While this is an excellent technology to thwart malicious attacks, URL rewriting can create unique hyperlinks in each email copy making them unique when hashing.  

Culprit 2: External Email Warnings 

Another feature used to protect against phishing emails is the use of external email warnings. Attackers will emulate an email to look like it is coming from a trusted associate or organization. By putting a warning at the top of the email that it was received by an external source, readers can be aware that the email did not originate from inside the organization before clicking any links. This external warning message will also make an email unique when hashing. The MD5 hash takes into account the body and header of an email during processing, the system is going to think that this email is now a unique document even if the only difference between that email and the sender’s email is “External” at the top of the email. Not to say you shouldn’t implement these policies, but many companies have instituted this policy wholesale and may not have thought about the discovery implications on cost to review and size to host, never mind the frustration of having to review multiple copies of the same document.  

Culprit 3: Emails Rebranded  

In addition to phishing, email marketing strategies are another culprit of email duplicates. A prominent marketing innovation companies have started using is centralized signature management. This allows a company to customize signatures for marketing campaigns by adding or omitting information, promotions, content, etc. from a centralized third-party platform. These signatures are not integrated directly into the users email account but are applied when the email is sent. The sender’s copy doesn’t have the signature, but a recipient’s email copy does, even within the same organization. This creates unique copies of an email just due to the signature block being different between the two versions even though ostensibly this is the exact same document. Consider how this might affect your electronic discovery obligations and timelines if you must review multiple copies of the same document. It can quickly become an exponentially growing headache for companies.  

What Can We Do About It? 

Acorn has been working behind the scenes to support our clients in the never-ending duplication struggle. We have developed custom proprietary tools to analyze email data and identify duplicates within RelativityOne using a combination of the Message-ID and additional metadata fields. Message-ID is a property added to outgoing emails by the sending mail system. It is retained in the recipient’s copy of the email as well.  It isn’t always unique and it isn’t always populated which is why it shouldn’t be the only method of deduplication. This property in association with other metadata can identify duplicative emails. In one project alone, we were able to reduce the review population by 15%. This translated into roughly a savings of $40,000 by reducing the number of documents to review. 

I’m not here to argue the efficacy of using the Message-ID and metadata for deduplication purposes, I will leave that to the attorneys. What I can verify is the increasing number of duplicates in email collections that need to be managed. 

About Acorn

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com.

Author Luke RiddlePosted on October 13, 2022January 3, 2023Categories eDiscovery Attorneys, Technical People, Tracey Oldenburg, Uncategorized

5 Tips for Selecting an eDiscovery Partner

eDiscovery is an essential component of litigation, but this phase of discovery has become increasingly complicated as the amount of electronic data and data sources continues to skyrocket in growth year over year. Often, firms may not have the bandwidth or the expertise to handle eDiscovery in-house. Due to these factors, eDiscovery partners have become very common and can be relied upon to handle the large amounts of data needed for litigation.

eDiscovery partners can provide crucial support through the different phases of the discovery process, starting at collection through review, production, and case completion. An eDiscovery partner will also be able to assist you at the beginning of the matter to develop a targeted strategy and workflow with defined goals and budget. This creates not only a seamless, defined, and understood process allowing your case team to work collaboratively with your eDiscovery partner.

It may be overwhelming to choose between an eDiscovery partner out of the many options available today, and there are a few important metrics to take into account when evaluating and deciding on which partner works best for you. The choice of an eDiscovery partner can have a significant impact on the success (and cost) of your case, so it is essential to hire someone you can trust, particularly since you are dealing with sensitive client data.

1) Level of Customer Support

eDiscovery isn’t always simple and clear-cut, which is why it’s necessary to work with a Project Manager who provides dedicated support from the beginning to the end of your case. When looking for an eDiscovery partner, find out whether you will have a direct and consistent point of contact throughout your case. Does the partner pride themselves on being customer-focused? Do they not only provide technical eDiscovery services but also provide insights and consulting?

The technical experience of a project manager is just one piece of finding the right eDiscovery partner. Ensure that you will be working with a dedicated project manager who is available to you and understands the overarching goals of the case and works in collaboration with your team to develop the most efficient and cost-effective workflows for each matter.

2) Capabilities & Expertise

There is a tremendous level of experience required to understand complex eDiscovery software and workflows. When you are searching for an eDiscovery partner, check the years of experience the current project managers on the team possess. Do they have the technical acumen required to successfully handle all the phases of the Electronic Discovery Reference Model (EDRM)? Has the team attained certifications as an expert or master in their current technology platform and do they hold related eDiscovery certifications? For example, if the provider uses RelativityOne, are their project managers Relativity Experts or Relativity Masters?

The technical knowledge of a project manager will likely determine the quality of work with a chosen eDiscovery partner. Not only should your eDiscovery partner have the technical capabilities to complete the phases of eDiscovery, but it’s also important they have the expertise to produce superior outcomes for your case.

3) Service Offerings

Before choosing an eDiscovery partner, you must determine their scope of services and if the services they offer meet your needs. Whether you require assistance with litigation support, consulting, collection, hosting, review, production, or managed review, doing some research into the partner’s service lines is a simple and quick step to ensure the partner has an understanding of your needs and can successfully execute a plan.

4) Technology Offerings

Now that you have determined whether an eDiscovery partner is both capable in the field and provides the services you need, it is imperative to understand the technology they offer. With cyber-attacks becoming increasingly common and the expansion of data privacy laws, data security concerns are at the forefront of many firms’ and corporations’ minds. Evaluating partners and their technology solutions to meet or exceed industry security standards is essential. 

Once you understand the technology the company uses, determine whether it is reliable, secure, and exceeds industry standards.

5) Agile and Scalable

Your project manager should be closely involved in your case so that if your case grows, they can adjust your workflow accordingly. For example, Acorn developed our Small Case Solution for this exact reason. In RelativityOne we created a solution that is designed for cases with small data volumes. Our Small Case Solution allows our clients to have a fixed price for cases that are on the smaller side.

Using the Small Case Solution has allowed our clients to have a very cost-effective option to preemptively evaluate and work on their cases. If the case increases in scope, all of that initial work product is retained and we can easily scale to a larger case without any loss of work product. A case’s scope can abruptly change and there really isn’t a “one size fits all” scenario. It’s important to ensure your eDiscovery partner has solutions customized to your specific case needs.

Find the Right Partner for You

Since eDiscovery is such an important aspect of litigation, taking the time to evaluate potential eDiscovery partners can ensure that your unique needs are met and successful outcomes achieved. Determining the capabilities of the software and services and the level of expertise of your potential eDiscovery partner can start you off on the right foot toward a successful resolution of your cases. Clearly articulating your goals, expectations, and the services you need will help you find an eDiscovery partner that is the right fit.

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About Acorn

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com.

Author Luke RiddlePosted on June 23, 2022October 13, 2022Categories eDiscovery Attorneys, Merits Counsel, Technical People, Uncategorized

Sizing Up Software at LegalTech – Thoughts and Considerations

As we face the end of mask mandates and a return to “business as the new normal”, the legal tech industry is kicking off its return at Legal Week in New York. This presents great networking opportunities, and a chance to catch up on what the technology companies have been doing under the radar these last few years while we’ve all been locked away at home. 

There have been big changes in the technology space in regard to the “Product.” This year’s Legal Week presents one of the few opportunities where I can see 2 years of progress in a demo versus 2 months since the last trade show. 

The few products I am most excited to see: 

  • Relativity has ramped up their cloud-based solution RelativityOne and gained a lot of momentum around their TRACE product. Their deployment of automated, scalable redactions with their Redact product is probably the most visible advancement during the COVID time period. Second to that is a heavy focus on integration with other cloud-based sources of data with their Verqu acquisition.  
  • Reveal / Brainspace / StoryEngine have all merged. StoryEngine and Brainspace are by far the best AI powered ECA products on the market. This functionality provides tremendous value to customers. Acorn has always been a fan of StoryEngine, and on average, for the cases we have that use StoryEngine there is a reduction in Total Cost of Review of 83%. Integration with Relativity has always been an important part of this process for us and I am keen to see if StoryEngine continues to support that tech stack with their stand-alone product, or if they choose to focus on integrating all the AI into their Reveal review.  
  • Disco’s review platform has always had a leg-up in terms of simplicity and ease-of-use. For individual attorneys running the entire eDiscovery process on their own, it makes a lot of sense. I’m not sold, yet, that it’s as useful for workspace administrators looking to support ultimate flexibility and customization in their work. But Disco is pursuing a channel strategy in earnest now, and I am very interested in seeing how that strategy plays out in the market. 
  • iConect is a product that I’ve always loved. It’s a halfway point between Disco and Relativity. It offers a lot of Relativity’s flexibility, and a lot of Disco’s ease of use and simplicity. They took on new investors ~3 years ago, and I bet they have made a lot of progress in terms of product advancement. I’ll be curious to see and hear about it. This is a bit of a dark horse for me going into Legal Week. 
  • Merlin Search Technologies (a.k.a. The Return Of The Johns – Pappas and Tredennick) is the biggest wildcard for me. This team pioneered Continuous Active Learning / TAR 2.0 in the industry and the original team is largely reunited with a new goal in mind. Based on a quick review of their website, I don’t fully understand their differentiation from other tools. However, with this group of folks, I trust it’s there and am excited to hear about it. 

While I’m looking forward to seeing all the new bells, whistles, and features during my in-person software demos, I’ve learned to start focusing on the “Whole Product” instead of just the “Product.” 

“Whole Product” was a concept developed by a Harvard Business School professor, Ted Levitt, and best understood via example. Let’s use a car as an example. If you buy a car that has the features that you want, but it doesn’t have some of the other critical components of your ownership experience, like a nearby service center, an adequate warranty, availability of parts, etc. then you won’t be happy. The Whole Product is the entire experience, and not just the features of the Product. (See here for an article that explains it a bit more in depth) 

Similarly in eDiscovery and Legal Tech, the Whole Product matters. While the demos will show me the Product, the networking will get me more insight into the Whole Product. Here are the questions I plan on asking about each of the aforementioned technologies: 

Considerations for Whole Product in eDiscovery / Legal Tech Space: 

  • How easy is it to find in-house or out-sourced talent that can support this product / software? 

As a services provider thinking about my “Whole Service” it is hard enough to find professionals with the breadth of skills we look for: education orientation, passion about using technology to drive value, communication skills, client orientation, ability to manage complex projects, etc. I don’t want to limit my pool of candidates further by only looking for people with niche technology skills. I also don’t want to slow down my staff onboarding by requiring my new team members to undergo more training in a new technology. For me, this is a big one where Relativity comes out ahead – and I think is a reason they have been a dominant player in the market. 

  • Support with upgrades, or tech issues 

Although software is a platform, the world of tech gets complicated fast. Does that software work on various browsers, with various versions of that browser, on various types of devices, with various operating systems? Ensuring the Product functions in all those circumstances becomes a geometrically complicated problem. I want my team focused on creating value for clients, not distracted with tech troubleshooting. So, good processes, investments, and expertise from my vendors in this area is key to my Whole Product experience. Alternatively, a software provider who can be very specific and focused on the tech stacks they are designed support also garners my trust. 

  • Access to educational materials on how to get the most out of the Product 

eDiscovery is a devil-is-in-the-details industry. Having good documentation around how the features are configured and the logic around those configurations is key to our services. If we can’t explain to a client why a filter in one software platform generates different results for the same document set than a seemingly duplicate filter in a second software platform, we have a lot of trouble using the software. This is crucial documentation for defensibility considerations. All software providers say they have documentation, support, and access to their experts. However, most run out of bandwidth before we run out of questions.  

  • Security operations, and transparency responsiveness around evolving data security / data breach environment 

Data security is at the forefront of both our industry and the world. There have been several key breaches and vulnerabilities discovered.  The old industry standby of “our data is secure, trust us” doesn’t hold as much water as it used to. I’m not a data security expert, so this is a hard one for me to evaluate. I do generally look for robust processes, contractual commitments to transparency, and dedicated security professionals with both in-industry and outside-the-industry experience to get comfortable when considering a new product in our portfolio. I also rely on a roster of blue-chip clients in financial services to get me comfortable that the data security operations are up to snuff. 

  • Integration with the rest of your tech stack. Integration with the operations / tech stack / talent of the organizations that you need to coordinate / collaborate with 

So, this is another Harvard Business School idea, pioneered by Thales Teixeira. About Decoupling. In short, a lot of technology companies try to force you to use all their modules through coercive technology tactics. Instead, I look for products and companies that support the concept of decoupling. They allow me to choose the tech stack that works for me, my organization, my clients, and my partners – even if it means picking and choosing modules between software companies that are traditionally viewed as competitors. Ultimately, that’s good for everyone because it allows the most value creation in the marketplace. 

Conclusion:

There’s a lot of expertise, hard work, and good intentions in the eDiscovery industry.  Yet there’s still a lot of frustration at clients, at service providers, and at technology firms. The work we do is cross-functional, intellectually challenging, and performed in a high-uptime, contentious, fluid environment. That, in and of itself, makes it hard for everyone to walk out of a project with a good experience. However, understanding and focusing on the Whole Product of eDiscovery technology at the outset of an engagement gives everyone more of a fighting chance at success. Without it, the headwinds are even stronger. 

I refuse to accept the old industry refrain of “all eDiscovery providers suck, but at least we know how ours sucks and ours sucks less than any of the other ones out there.” There is a path to plan and resource our way to success on projects in this industry. And we can learn from other industries. 

I look forward to seeing you all there, and jumping back into the pool of great people, great solutions and great parties at Legal Tech! 

Be Sure to Follow Me for the Latest Content and Subscribe For the Latest Acorn Insights! 

About Acorn 

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com. 

Author Luke RiddlePosted on March 3, 2022October 14, 2022Categories eDiscovery Attorneys, Technical People, Uncategorized

Back to the Basics: Why Is It Important to Have a Centralized eDiscovery Platform?

The discovery phase of litigation usually is not something we all look forward to. And even when prepared, it can quickly become the most costly, time-consuming, and stressful part of litigation. With tens of thousands of documents to sort through, it’s hard to imagine how anyone can handle this task alone. While it is possible to handle eDiscovery in-house, not everyone has the resources to do so. Organizations can be caught off guard and overwhelmed fast, leading to unexpected time consumption and costs. This is where an eDiscovery partner can step in. Establishing a relationship with an eDiscovery partner early on allows you to have the resources available when you need to scale up quickly, with a team familiar with your organization and workflows. With a little bit of preparation, a partner can seamlessly step in and give you back the bandwidth to focus on more important things and keep your budget predictable and controlled.  

Think of eDiscovery as an Investment, Not a Cost

Budget concerns are a major concern for every business, coupled with the uncertainty of this past year. You may be wondering how the cost of using an eDiscovery company can actually save you money. Often, people fixate on the line item or upfront price tags. The process should not be looked at as a cost but an investment to manage your overall, long term budget.  

The first thing to think about is the amount of work your team would be doing if they were to complete the discovery process in-house. The easiest way to think about this is in terms of the total cost of review, notably one of the most expensive parts of eDiscovery. With the use of different technologies constantly expanding in the workplace, the amounts of data needed in litigation are only going to keep increasing. With investments upfront in an eDiscovery partner and/or technology, you can utilize efficient workflows, narrowing and refining your data at the onset. Yes, initial costs go up, but litigation typically isn’t a quick process. When looking at the proceeding months, we minimized our recurring data that needs to be hosted and ultimately our final set of documents needing reviewed. Something as small as 2,000 documents, will save us a week of work. Which leads us to our next consideration, Time.

Time Is an Asset

Time is another factor that usually gets overlooked when making these investment considerations. For example, if we say it only takes my team 20 hours review these documents, why would I pay someone else to help with this process? But we need to consider how much your team’s 20 hours is worth. Factoring in their salaried hourly rate, as well 20 hours not performing revenue/value generating activities, suddenly the costs become much more comparable.

But let’s say your team has the bandwidth to spare. We all know how difficult it can be to search for one email among the thousands in our inbox. Now, think of how difficult it becomes to search through hundreds of thousands of emails that might pertain to the information you need to prepare for trial. Using an eDiscovery platform, the same team member could spend just 15 minutes in an eDiscovery platform and be able to find the identify the relevant data and bypass all the “junk”. This is especially useful when you have many cases to work on at once, and every minute is valuable. Your team has more valuable activities they can focus on instead of treading through emails. So, we discussed all these great hypotheticals and efficiencies, but how do we make them a reality?

Find a Solution That’s Right for You

Before we dive into this section. Let us first state, there are many solutions out there and even if ours isn’t right for you, we strongly encourage you to still find one that is a good fit. The solution we leverage, RelativityOne, allows you to seamlessly collect, process, and review your documents. Whether that’s an email account, text messages on a phone, O365 documents, or Microsoft Teams conversations, RelativityOne allows us to easily obtain and review any data no matter where it resides.

It also allows us to detect information that you would not have been able to find otherwise, with advance searching capabilities and tools such as conceptual and contextual analytics. Removing the redundant process of combing through documents from your workload will streamline the eDiscovery process, allowing you to spend your time on the documents that actually matter.

Not only does it save you time, but additionally keeps all your relevant documents centralized, organized, and secure. Organization is important in any field, but is extremely critical when you’re working with large amounts of sensitive data. When piecing through the documents needed for trial, you want to make sure you have them all in one central, organized place which is readily available at your fingertip. By conveniently being able to centralize your documents and organize them with saved searches and tags, you can do just that.

Is It Worth It?

Discovery is one of the most challenging parts of litigation, and it can either be seamless, or require countless hours of work and stress. An eDiscovery platform like RelativityOne can turn discovery into a quick and easy step in the litigation process by minimizing your data burden, increasing your speed of identifying and reviewing documents, and keeping your data organized and accessible.

If you haven’t had these conversations yet, or haven’t in a while, now is a good time to understand how a partnership could improve your operations. The Acorn team is always happy to discuss and educate our community to ensure they are handling the discovery phase as efficiently as possible. Whether a case is 10GB or 1,000GB, the discovery process doesn’t have to be something we dread anymore.

Be Sure to Subscribe For the Latest Acorn Insights! 

About Acorn 

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com. 

Author Luke RiddlePosted on November 19, 2021October 14, 2022Categories eDiscovery Attorneys, Technical People, Uncategorized

How I Turned A Reluctant Attorney into An Active Learning Enthusiast (Even in a Worst-Case Scenario)

“Based on my encounters with Relativity Active Learning, I started to think active learning was a very blunt and obtuse tool. Our database contained a lot of non-responsive documents that used the same words as the responsive communications. Half the documents in the database were irrelevant, but we had no easy way to weed them out. That actually has been one of the biggest difficulties we had getting a handle on this database.”
Over the years I have worked on more cases than I can count, and I still always appreciate the moments when I’m able to translate my experience to solve someone’s issue. Personally, I am an analytics guy through and through, from how I manage projects to how I operate in my own day to day life. Because of this, I try to educate people on how they can apply analytics and advanced technologies into their practices. A case I worked on recently comes to mind of where I wasn’t able to solve all the issues, but was able to offer improvements, including some notable improvements in select areas that could be applied to a wide range of matters.

I was working with a client that was very knowledgeable on active learning, in a dataset that is every TAR guy / gal’s worst nightmare. They came to me because they needed a Hail Mary for the case. The data was produced inconsistently, some had metadata, some didn’t, some in pdf format, you name it, they had it. The client wanted to evaluate whether a combination of my expertise and StoryEngine’s advanced technology might work better than their current methodology with Relativity Active Learning (Prioritized Review) solution.

These are the three takeaways I learned from this case:

Overcoming Roadblocks

First – I utilized NexLP’s StoryEngine, which was far superior at identifying hot documents based on their author. Due to the words and structure of the documents being almost exactly the same, the client was skeptical the software could differentiate between them. However, StoryEngine picked up on hot documents based on who the author was, and we could manipulate the model to prioritize this feature even more. This allowed us to overcome a seemingly unavoidable roadblock in our workflow.

Fully Utilizing the Tools

Second – propagation and near duplicates were a hurdle to efficiently and effectively reviewing the document set. While you can turn propagation on in Relativity active learning, StoryEngine does it automatically which streamlines the process. This prevents simply overlooking the feature and not understanding why you aren’t obtaining your expected results or having to backtrack your process to implement it, wasting time and money.

Identifying the Smoking Guns

Third – the model was able to stabilize quicker due to a combination of coverage queue and better prediction models in StoryEngine. When combined with StoryEngine’s emotional intelligence and various other capabilities, it could pinpoint specific documents of interest more efficiently and demonstrate the hidden value that could be easily overlooked or buried deep.

Concluding Thoughts

The greatest takeaway was seeing the Client’s do a full 180 and fully embracing the technology. Although this solution isn’t a do-all be-all, the model is still very applicable in certain scenarios. This case showed the client and I that active learning can be customized and modified to fit all types of scenarios. With the right guidance and expertise, we can use analytics for all kinds of data types. The difference between being able to pull additional value out of the remaining data comes down to nuanced analysis and expertise, like we did here. I’m proud that even under these bad circumstances, I was able to turn a TAR detractor into a TAR promoter.

____________

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About Acorn 

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com. 
Author adminPosted on July 17, 2020August 7, 2020Categories eDiscovery Attorneys, Technical People

eDiscovery Considerations with Business Use of Zoom

As companies nationwide shifted from in person to remote working overnight, there has been a concurrent increase in the use of video conferencing tools to collaborate internally and interact with clients. There are many different video conferencing tools currently experiencing a huge uptick in usage including Microsoft Teams, Cisco WebEx, Skype, and the focus of this article, Zoom.

The number of daily meeting participants in Zoom jumped from 10 million in January to 300 million in April, a nearly 3000% increase in three months. It is evident from these numbers that Zoom usage has increased exponentially as companies have had to shift to a new way of working. As with any electronic data, any new source of data a company is using must be carefully considered in terms of retention policies and potential legal obligations.

The use of Zoom as a business communication tool was likely implemented quickly and without enough time to consider all the potential eDiscovery implications. Consider Zoom as a new source of electronic data, like mobile phones, or Slack, or social media. It is important to understand what kind of data is being created and how that data should be handled. Additionally, because Zoom allows individual users to record meetings, the location of the data can also become very important. The bottom line is that Zoom is creating discoverable data. The goal of this article is to advise on the potential eDiscovery issues that could arise if a comprehensive and clear policy around the use of Zoom is not created and implemented now.

Zoom Meetings that Are Not Recorded

Most companies can clearly see data containment issues if video is being preserved. But what if a Zoom meeting is not recorded? It is important to understand what types of records are being created when the meetings are not recorded to understand how it could impact discovery obligations in the future. Any time that a zoom meeting occurs, Zoom retains a record of that meeting. As a basic user, you can view under the Meetings tab, a record of every Zoom meeting that you have scheduled or attended. The information contained on that tab includes the date, time, meeting ID, and title of the meeting. This area also allows the individual user to delete a meeting from their history. From a discovery and collection perspective, this information would be both hard to collect and not substantively very useful.

Administrators and owners of the account, however, have much deeper visibility into their organization’s usage of the platform. An administrator can view monthly reports on every Zoom meeting that has occurred, regardless of whether the meeting was recorded. Under the Reports tab, and then under Usage Reports, the Administrator can view and export daily usage reports that identify the number of new users, meetings, participants, and total of meeting minutes for each day. They can also drill down further for reports on their Active hosts and export a meeting report for any 30-day period of all the meetings that an organization has conducted over Zoom.

On this report is some particularly valuable information including the topic of the meeting, meeting ID, the user who set up the meeting, the email of that user, department, group, creation of the meeting time, start and end time of the meeting, duration of the meeting, the name and email addresses of the attendees, join time and leave time for each participant, along with duration. Administrators are also able to export reports about inactive users, upcoming events, meeting registration or poll reports, and an overview of the cloud recording storage capacity. These reports can be retrieved for the previous twelve months limited by a 30-day search range. The reports are exported as CSVs. The only way for an administrator or owner to delete the usage activity is to delete the user. Deleting a user will permanently remove the user, including their meetings and recordings from Zoom.

Although the information that is retained for non-recorded meetings is not as expansive as a recorded meeting would be, there are many situations in which the failure to retain this data could run counter to preservation obligations. Federal and most local rules of civil procedure allow discovery regarding any non-privileged information relevant and proportional to the needs of the case. Depending on the litigation, a spreadsheet outlining that certain people were attending certain meetings on certain dates could be relevant. Companies need to be cognizant of the way this information is being maintained, saved, and collected to ensure they can comply with discovery obligations later.

Zoom Meetings that Are Recorded

Zoom also allows for the recording of meetings, either locally to the computer or to the cloud. When a meeting is recorded, the following files are created: MP4 video file; M4A audio file; and a txt file of any chats that occurred during the meeting. Zoom also offers the ability to transcribe the meetings so you have a text record of what was said during the meeting. If you enable the audio transcript option under Cloud Recording, Zoom will automatically transcribe the audio of the meeting and include a separate .vtt text file. In addition to the data preserved for any meeting outlined above, these are additional data sources created by the Zoom meetings that are recorded. Zoom will retain the cloud recordings, including the files listed above, until the storage capacity of the account is exceeded. Administrators can access and preserve any cloud stored meetings. These meetings are located under the Account Management, Recording Management area of the Administrator profile. However, the administrator can only access the recordings that have been stored to the cloud.

Depending on the account settings, as determined by the administrator or owner of the account, individual users or participants are also able to locally store recorded copies of their meetings. This means that anyone who attends a meeting can keep a permanent copy of the meeting’s audio, video, and chat. From a discovery perspective, this is a data mapping nightmare. If you have a company with 50 people who are using Zoom on a daily basis to conduct business, and each one of those people is recording all their meetings locally, there are now 50 locations that could contain discoverable data. Picture the costs associated with collecting 50 different people’s local zoom recordings folder from their work or personal computer?

Companies should be proactively thinking about what types of meetings need to be recorded and providing constructive guidance to their employees. There are industries where there is a legal obligation to record transactions such as banking and publicly traded companies. There are industries where recording communications with clients can turn into an ethical morass, such as law firms or in-house counsel at a corporation. Obviously, there is no one size fits all approach to the duty to record or not. Another area to consider is whether you have employees that despite retention and compliance policies are still creating unauthorized recordings. If your company gets sued, and those recordings fall under the relevance and proportionality rules, how are you going to locate and preserve that information?

The major question that should be considered and outlined clearly in policies is the types of meetings that should be recorded. The second is when or if you should delete these recordings. If you hold a Zoom meeting where senior leadership is discussing the termination of an employee that could potentially turn litigious, are you under an obligation to record that because there is a reasonable anticipation of litigation and the duty to preserve applies? There is no clear-cut answer to that question as these cases have not yet been litigated. However, companies should be carefully considering how, when, and why they deploy the recording function.

From an eDiscovery perspective, the Zoom recordings create an expensive proposition. Consider the example outlined above, if you have 50 relevant recordings and they are all located on each person’s individual computer, the company must then go and collect and process all of these files into a platform so they can review. Video and audio files typically are very large file sizes which makes the hosting of this data expensive. Complicating matters further, if a user does not opt for a transcript of the meeting, the video and audio files require significant customization to be searchable. How will a company know if a specific meeting is subject to a legal hold if you can’t text search the content of that meeting?

Best Practices and Considerations

Next, we want to outline some best practices and considerations surrounding the use of Zoom in a business context. Companies should, if they have not already, be drafting and implementing policies regarding the usage of Zoom. These policies should encompass when and how Zoom should be used, when the meetings should be recorded, and where the recordings should be stored. Companies should also be authorizing the Zoom administrators to create system wide permission settings to ensure that the data they retain is contained in one central repository. Employees should not be able to save locally, rather a universal save to the cloud requirement should be enforced. An administrator can enforce company-wide objectives for all users that require how and when they record and where that recording is stored. As administrators can also delete recordings on the cloud, they should be provided with clear instruction of what should be saved and what can be deleted. This way companies can easily identify and collect potentially discoverable information.

Administrators should be cognizant of the timelines for deletion previously outlined, and ensure they download any available reports or recordings monthly. They should also be aware of the storage capacity in Zoom so potentially relevant data is not accidentally lost. It would also be beneficial for companies to create an audit log for meetings that occur and ensure that employees update continuously. The audit log would contain the date, time, attendees, and what was discussed. Adding transcription to recorded meetings will also make the information far more searchable and functionally useable in the future.

As we have outlined, there are many business decisions that must be developed around the use of Zoom to collaborate. Companies should be proactively providing guidance to their workforce around the use of these types of applications. We can provide further guidance on best practices.

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About Acorn 

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com. 
Author adminPosted on May 19, 2020November 21, 2022Categories eDiscovery Attorneys, Merits Counsel, Technical People

How to Prevent Yourself from Going Stir Crazy, While Also Being Productive

The Stay at Home Order has been tough for everyone. Parents with older kids are making them go stir crazy, parents with younger kids are finding it hard to work from home, and divorce attorneys are expecting divorce rates to sky rocket after the lock down is over.

I’m in a different boat than most. As a bachelor, I’m staying at home by myself. At first, the Stay at Home Order wasn’t too bad. I got to finish some books, catch up on some TV I’ve had recorded, and binge watch my favorite streaming platforms. After a month, I streamed every show I’ve ever wanted to watch, read every book I haven’t yet read in my condo, and started to do arts and crafts (Cast Away was one of the movies I streamed). I was running out of activities, so recently, I began compiling some things to do to keep from going stir crazy while remaining productive.



1) Watch Webinars and Listen to Podcasts

I have always enjoyed watching webinars because I want to learn as much as possible. What new technologies are out there, what workflows are people implementing, what are new trends that I may not be seeing, to name a few. The problem is, for a lot of the webinars I sign up for I end up being too busy and by the time things cool down, I forget that I even signed up. Here are some of my go to places for webinars, but I’d love to hear if you have more.

  • ACEDS has more webinars than you’ll know what to do with, especially since local chapters have had to postpone their meetings and events.
  • The EDRM has also been putting out a lot of webinars, and has over 100 recorded webinars that you are easily accessible to look back on.
  • Acorn holds weekly events, including round tables and mock trials with industry thought leaders as a part of our 20% Interaction Time series.
But, truth be told, I have NEVER listened to a podcast but have always been intrigued by the medium. Here are some podcasts that have been recommended to me that I’m going to be catching up on during the next few weeks.

  • Stellar Women in eDiscovery is a monthly podcast, hosted by Relativity, spotlighting and celebrating female leaders in the industry we know and love.
  • ILTA has been publishing insightful content for years now, and I’m told that their podcast is no different.
  • Uncivil Procedure is a monthly podcast revolving around informal discussions on recent and relevant case law.

2) Study for Certifications

Since I’ve been in eDiscovery, I’ve always loved the idea of obtaining certifications, but it has always been one of those things that I’ve told myself that I’ll get to another day. 6 months later, it was still low on my list of priorities. With an abundance of free time, I think my calling has finally come to start studying. Relativity seems to be on the same page as me and has started offering free training and certifications. I have my eye on the Relativity Certified Sales Pro Certification but there’s an abundance of other options that I’m sure will pique your interest, such as:

  • ACEDS is the industry standard when it comes to certifications. I’ve always told myself that I was going to study for it by now I finally have time.
  • Relativity has new free resources to keep your eDiscovery skills up to par while you’re at home.

3) Attend Virtual Coffees, Lunches and Happy Hours

Social interaction is essential for your mental well being. For those of us living by ourselves right now, it’s more important than ever. Whether it’s doing video calls with your friends, family or colleagues, I highly recommend reaching out in any way you can. I’ve started holding standing Happy Hours every Wednesday night for my industry peers, friends and family every week. This month I launched my first Virtual Happy Hour to reconnect with my industry colleagues and peers. I attended (and hosted), and if I do say so myself, it was a lot of fun connecting with numerous old and new faces and sharing how we’ve been doing inside and outside the “office”. Beyond Happy Hours, my company Acorn has set up a full roster of events to allow our community to stay connected which all can be found on Acorn’s 20% Interaction Time homepage. A few of the events are:

  • Top Chef Madness: Weekly Discussions with Lia Majid
  • Coffee with Colleagues with Zef Deda
  • Office Hours with our Project Management Team
But if you had to choose one, stop by my Virtual Happy Hour on Wednesdays at 6:00pm CT so it’s not just Wilson and I stranded.

This is a tough time for everyone, and I’m hoping that everyone out there is staying safe and healthy, mentally and physically. I’m going to try to use this time to be as productive as possible, learning as much as possible. If anyone wants to connect, feel free to connected with me and we can set something up or collaborate to hold future events.

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About Acorn 

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com. 
Author adminPosted on April 23, 2020September 29, 2021Categories eDiscovery Attorneys, Merits Counsel, Technical People

Finding PII and PHI: Three Ways AI Leads to Better Outcomes

Because of increasing data volumes in eDiscovery, there’s more Personal Identifiable Information (PII) and Personal Health Information (PHI) data than ever before. That data needs to be identified so it can be isolated, redacted or deleted. Traditionally, in litigation settings, that’s been a monumental task.

With so much data, litigators and their end-clients have historically only had two options for identifying where PII might be: either spend a lot of time and money to review every document that will be produced for potential redactions or rely on regular expressions (RegEx) or take a calculated risk and accept that while RegEx will catch most PII/PHI, some may inadvertently get produced or put in the public record.

Neither option was good. Either litigators and their end-clients had to spend a ton of cash for a comprehensive review, or they had to accept that part of the cost was a high likelihood of reputation damage due to the inadvertent production of PII.

But now, with AI, there’s a new option. And it’s time to reevaluate how you think about the economics of redaction. RegEx is no longer the best way to get the outcomes you need—AI is. And while it can seem like a black box, it’s actually a much less risky approach that can give you a holistic view of relevant data.

With AI, you can efficiently cross-check what needs to be redacted, what your review process has missed, or what has been redacted by mistake. Now, I’ll explain how traditional RegEx software can fail, and provide some concrete examples of how AI-enabled software can provide a solution.

1. AI Can Evaluate Context to Identify PII That Does Not Follow the Typical Regex Format

RegEx have always been an efficient way to find PII that is in a standard format. It’s often used to find phone numbers, SSN, addresses and more. The problem with finding PII with RegEx is that the data needs to be in that exact format to be found.

Take for example addresses. Addresses vary so much in how they are formatted that it becomes impossible to write a RegEx that will find all of them.  An AI-enabled software program can solve that problem, though. Instead of having to list out every possible address formation, we can teach the AI on the normal RegEx, showing it what is an address and what isn’t by what’s actually written and what context surrounds it.

If you’ve ever typed an address into Google, you know what I’m talking about. How many times have you typed some combination of numbers and street names into Google and had the search engine’s AI figure out exactly where you were talking about, misspellings or abbreviations and all?

With Entity Modeling, a feature of the NexLP software that builds on the same AI we use for technology-assisted review (TAR) and applies it to PII, you can train different models on different pieces of PII. For any given case, you can apply only the models that correspond to the regulations you need to follow for that case.

Once the NexLP’s PII modeling’s AI knows what it’s looking for, it can search for documents that may have that PII, identifying the information you were looking for in all its various forms.

2. AI Can Prevent Over-redaction Risk, Where Names Are Also Commonly Used Words (E.G. Mr. Brown and Brown the Color)

Searching for names, and variations that the names come in have always been the standard when looking to redact names, or product names that need to be redacted. The problem comes into play when the name or product name is also another word. Brown is sometimes a last name and thus may need to be redacted as part of PII. But “brown” can also be a word used to describe the color of a coat or describe the action required to cook onions, and those other uses wouldn’t fall under PII and wouldn’t need to be redacted.

Under-redacting can cause problems with regulations and rules, but over-redacting is also not ideal. It can get you into trouble with your opposing counsel or the court, and can present an expensive risk. Standard software can confuse those uses, and an eyeballs-on-documents approach requires significant resources. Context-aware AI can sort through those different contexts like a human, but much faster and much cheaper.

3. AI Can Help You Find PII That You Might Not Know Is in the Document Set

There are times that you will need to redact anyone not relevant to the litigation, but you don’t have a reliable master list to reference. Or you need to comply with a law that requires you to anonymize the names of students or other names, but no comprehensive list of names exists. What are your options?

Historically, you were looking at a long and tedious manual review, or trying to custom-program current software. An AI-enabled solution can automatically create a master list of names. The AI model combs the document, using the context it’s been trained on to identify the right names.

This way, instead of reviewing every document yourself, your trained AI model will do that work for you, giving you a holistic view of the exact information you need.

Final Thoughts

I’ve had conversations about redactions on everything from high profile cases to DSARs, with people from corporations, law firms and most vendors in the space. Redactions are expensive, and probably the least favorite thing of any reviewer. I’ve seen a dramatic switch in how people are thinking about PII/PHI.

I’ve mentioned some great new ways to find PII/PHI above, but I also think that the people working on it and the process are also important. Some of the workflows above, if used incorrectly, could lead you to producing PII/PHI.

I’d love to hear if you have other workflows to find PII/PHI.

https://live-acornls.pantheonsite.io/wp-content/uploads/2020/02/Acorn-Webinar_NexLP_PII.mp4


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About Acorn 

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com. 
Author adminPosted on February 24, 2020September 29, 2021Categories eDiscovery Attorneys, Technical People

My Take On How The New Michigan eDiscovery Rules Will Affect Michigan Litigators

I’m hearing a lot of questions being asked about the new Michigan eDiscovery Rules that have just went into effect as of Jan 1, 2020. There are a lot of resources to educate the market on these new rules, including Judge Fresard’s recent Bench and Bar luncheon that addressed these changes and how they are going to impact the legal community. My own company, Acorn, has published a brief primer on the changes. I’m not a lawyer, but here is how I think about what is going on with these new changes.

Although there will be a transition period, in the long run, the changes are going to make eDiscovery and litigation more manageable for Michigan attorneys.

There are a lot of eDiscovery experts out there to help Michigan attorneys deal with the new discovery rules. You don’t need to be an expert in eDiscovery, you just need to know an expert and know what questions to ask. A lot of attorneys feel like they need to be the expert themselves, but the truth is that staying on top of eDiscovery is a full-time job. It would be impossible for someone to be both an expert in litigation and in eDiscovery. I’ve been preaching this to client’s and prospective clients for years now.

The Duty of Technological Competence is something that I believe will help all attorneys not only fulfill their obligation, but more importantly help their overall case strategy. Coming up with a case strategy for discovery early on and assessing what potential ESI is out there, will then allow you to develop ESI protocols, help identify custodians and give you a better understanding of costs as well.

Custodial interviews are the simplest of ways to get the “lay of the land” within your client’s organization. Take the interviews and add them with the understanding of ESI and your interviews will become more powerful. Understanding how technology is being used daily within an organization and how that will affect ESI will allow you to identify sources, location of sources, potential key communicators, and perhaps additional custodians.

In the short term, thought leaders in the local Michigan legal community are being very supportive to help litigators across the state develop best practices around the new rules.

I cannot express this enough. The local support and legal community in Michigan is very strong. There are advocates for education and thought leadership that can be great assets. The Bench and Bar event was one recent event that helped educate on how to be prepared for the new rules that have taken place. Judge Fresard did a great job coming to ACEDS Detroit and really connecting with local Vendors to make sure we understood the importance of supporting the bench and bar event and these new changes. There are many local vendors that have a strong understanding of the technical aspect and legal implications to time and budget, which can provide great value to legal teams.

If you’re a lawyer, I’ve firsthand seen the passion and push for more education on these changes from attorneys like Scott Petz (Dickinson Wright), Megan McKnight (Tealstone Law) and Jay Yelton (Warner Norcross) just to list a few. All of them can be great external resources and have years of experience dealing with ESI. They are heavily involved in ACEDS Detroit and do a great job introducing new ideas for ESI training & consulting.

Other states have dealt with similar rule changes – so there is some precedent for how Michigan will likely handle the changes.

A lot of states are dealing with rule changes around duty of technology competency and with eDiscovery. California was early in pushing these changes in 2015. Although, interestingly enough, they pushed the changes through an ethics opinion rather than a formal rule change. 38 states have adopted duty of technology competency requirements, going as far back as 2013. So, although I’m not a lawyer, I imagine there have to be some examples there for Michigan attorneys.

Concluding Thoughts.

Attorneys that have embraced technology and looked at these challenges as opportunities, have had great success. Client expectations for cost effective methods to case strategy and the use of technology continue to rise. If you’re an attorney that decides to look at these new changes and takes the time to understand how it can be utilized as weapon instead of it being looked at as a hurdle, you’ll see even greater success with your clients.

This is extremely exciting for me personally, because I spend a lot of time trying to advise my clients on the most efficient and cost-effective ways to handle eDiscovery. Remember, the role of your eDiscovery provider is to make this easy and understandable and not super technical and burdensome. Change is never easy, but you’re not in this alone. Do not hesitate to reach out to any of the people I mentioned, or feel free to contact me directly.

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Be Sure to Follow Me for the Latest Content and Subscribe For the Latest Acorn Insights! 

About Acorn 

Acorn is a legal data consulting firm that specializes in AI and Advanced Analytics for litigation applications, while providing rigorous customer service to the eDiscovery industry. Acorn primarily works with large regional, midsize national and boutique litigation firms. Acorn provides a high-touch, customized litigation support services with a heavy emphasis on seamless communications. For more information, please visit www.acornls.com. 
Author adminPosted on January 27, 2020Categories eDiscovery Attorneys, Merits Counsel, Technical People

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